GrzechHair Terms and Conditions

§ 1. Seller and Definitions

1. The online store operating at www.grzechhair.com is operated by Grzegorz Grzech, conducting business under the business name GrzechHair, entered in the Central Register and Information on Economic Activity (CEIDG), with its address at ul. Przebendowskich 49A, 81-526 Gdynia, Poland, Tax Identification Number (NIP): 5882354581, National Business Registry Number (REGON): 221244679, e-mail: zamowienia@grzechhair.com, telephone: 668 721 852, hereinafter referred to as the “Seller”.

2. These Terms and Conditions set out the rules governing the use of the Store, the placement and fulfilment of orders, the provision of electronic services, withdrawal from contracts, complaints, and B2B sales.

3. “Customer” means a natural person, legal person or organisational unit using the Store or placing an order; “Consumer” means a natural person entering into a legal transaction not directly related to their business or professional activity; “Entrepreneur with Consumer Rights” means a natural person entering into a contract directly related to their business activity where the contract is not of a professional nature for that person; “Entrepreneur” means a Customer who is not entitled to the rights of a Consumer or an Entrepreneur with Consumer Rights.

4. “Goods” means movable items offered in the Store, including in particular natural hair, hair extensions, toppers, wigs, hairpieces, tapes, keratin strands, cosmetics and accessories; “Business Day” means Monday to Friday, excluding statutory public holidays; “Batch” means a commercial or production batch identified by a number in the Seller’s system.

5. “GrzechHair Colour Chart” means the Seller’s physical proprietary colour reference kept under controlled conditions limiting the effects of light, UV radiation, temperature, humidity, dust, cosmetics and other factors capable of altering colour.

§ 2. Scope of the Terms and Pre-Contract Information

1. These Terms and Conditions are made available free of charge before an order is placed, in a manner enabling them to be obtained, reproduced and stored. Acceptance of these Terms and Conditions is a prerequisite for placing an order.

2. Information concerning the main characteristics of the Goods, price, availability, variant, delivery costs, payment methods, estimated dispatch date, right of withdrawal and complaints procedure is presented before the order is placed, in the Store, shopping cart or documents indicated in the Store.

3. Information provided to a Consumer before conclusion of the contract forms part of the contract and may be changed only by the parties’ express agreement.

4. In cross-border sales, the choice of Polish law shall not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence.

5. In the event of any discrepancy between these Terms and Conditions and information presented in marketing materials, social media, graphics or abbreviated descriptions, the provisions of these Terms and Conditions shall prevail.

§ 3. Electronic Services

1. The Seller provides free electronic services consisting of browsing the offer, using the shopping cart, placing orders, maintaining an account, using forms and, after obtaining the required consent, sending commercial information.

2. The agreement concerning the shopping cart, forms and order placement remains in force for the duration of use of the relevant function. The account maintenance agreement is concluded for an indefinite period and may be terminated by the Customer at any time.

3. Use of the Store requires a device with Internet access, an up-to-date web browser, an active e-mail address, and support for necessary cookies and JavaScript.

4. It is prohibited to provide unlawful content, content infringing third-party rights, content containing malicious software, or content interfering with the operation of the Store.

5. The Seller may restrict access to an account or Store functions in the event of a material breach of these Terms and Conditions, a security threat, attempted fraud or unlawful conduct, subject to proportionality and prior notice, unless immediate action is necessary.

6. Complaints concerning electronic services may be submitted to zamowienia@grzechhair.com. A response shall be provided on a durable medium without undue delay, as a rule within 14 days.

§ 4. Placing Orders and Conclusion of the Contract

1. Orders may be placed twenty-four hours a day, subject to technical and maintenance interruptions.

2. The Customer selects the Goods and variant, adds them to the shopping cart, provides the required details, selects payment and delivery methods, accepts these Terms and Conditions, and uses a button clearly indicating an obligation to pay.

3. Placement of an order constitutes an offer by the Customer. An automatic message confirming receipt of the order confirms only that the order has been received by the system.

4. The sales contract is concluded when the Customer is sent confirmation of dispatch or collection of the Goods, whichever occurs first.

5. Adding Goods to the shopping cart does not reserve them. Before accepting an order, the Seller may refuse to fulfil it due to lack of Goods, an obvious error in price or description, non-payment, incorrect details, legal restrictions, a justified risk of fraud, or inability to deliver. The Seller shall promptly notify the Customer of the refusal and refund any payment received.

6. The Seller shall not be liable for inability to fulfil an order resulting from an incorrect or incomplete delivery address provided by the Customer.

7. The Seller may contact the Customer to confirm the variant, colour, length, quantity, address, availability or other information necessary to perform the contract.

8. An order for personal collection shall be stored for 5 Business Days from notification that it is ready. If an additional deadline expires without collection, the Seller may withdraw from the contract and refund the payment, deducting only amounts permitted by law.

9. Following withdrawal from the contract due to failure to collect the order, the Seller may deduct storage or return shipment costs, provided that they are actually incurred and legally permissible.

§ 5. Prices, Payments and Promotions

1. Prices are stated in Polish zloty and include VAT where applicable. Delivery costs and other mandatory charges are indicated before the order is placed.

2. Available payment methods are presented in the shopping cart. For a traditional bank transfer, payment should be received within 3 Business Days unless otherwise stated. Failure to receive payment on time may result in cancellation of the order before it is accepted for fulfilment.

3. Title to the Goods passes to the Customer upon payment of the full price, subject to mandatory provisions of law.

4. The terms of promotions, discount codes, bundles and loyalty programmes may be set out in separate regulations. Discounts cannot be combined unless expressly stated otherwise. Promotional conditions shall not be interpreted extensively; the wording of the promotion terms in force at the time of announcement shall be binding.

5. When announcing a price reduction, the Seller shall also indicate the lowest price applied during the period required by law before the reduction was introduced.

6. In the event of an obvious system, technical or clerical error in the price or parameters, the Seller may decline to accept the order; after conclusion of the contract, the consequences of such error shall be assessed in accordance with applicable law.

§ 6. Dispatch, Delivery and Collection

1. “Dispatch Date” means the date on which the order is prepared and physically handed over to the carrier, as confirmed by a scan or other carrier record; it is not the date of delivery to the Customer.

2. Orders correctly placed and paid for by 11:00 a.m. on a Business Day are, as a rule, handed over to the carrier on the same Business Day. Dispatch after that time may occur on the same day, but does not constitute a binding obligation of the Seller.

3. The rule in paragraph 2 does not apply to Goods made or assembled to order, orders requiring confirmation, non-standard orders, breakdowns, inventory discrepancies, periods of increased demand, shortened courier collection schedules, or other objective obstacles.

4. Carriage times, including designations such as “Next Day”, “24 h” or “1 Business Day”, are declarations or estimates of the carrier and do not constitute a guarantee by the Seller unless the Seller has expressly confirmed a specific deadline on a durable medium.

5. Delivery times may be affected by, among other things, weekends, public holidays, peak periods, weather, breakdowns, strikes, full parcel lockers, an incorrect address, absence of the recipient, customs clearance, border inspections, and the conduct of the carrier’s foreign partners. The Seller shall not be liable for delays caused by the carrier.

6. Where delivery on a specific day is of material importance to the Customer, the Customer should obtain the Seller’s express confirmation of that deadline before concluding the contract. A carrier message or tracking status does not constitute confirmation by the Seller.

7. The Seller may replace the carrier with an operator of a comparable standard, provided this does not increase the cost to the Customer or, without the Customer’s consent, change delivery to an address into collection from a point or parcel locker. A change of carrier does not constitute an amendment to the contract and does not require the Customer’s consent.

8. In consumer sales, the risk of accidental loss of or damage to the Goods passes to the Consumer when the Goods are handed over to the Consumer or to a third party designated by the Consumer, other than the carrier, unless the Consumer independently selected a carrier not offered by the Seller.

9. The Customer should provide a complete address and contact details, ensure that delivery can be made, and collect the shipment. The costs of re-dispatch resulting from circumstances attributable to the Customer may be charged to the extent permitted by law.

10. Where an incorrect address is provided or delivery is impossible for reasons attributable to the Customer, the Seller may charge the Customer the actual costs of return or re-dispatch.

§ 7. Natural Characteristics of Hair, Colours and Batch Identification

1. Each Batch of hair has its own number on the packaging, enabling identification of the delivery, comparison with reference material and complaint analysis.

2. Natural hair colours are described both by reference to the GrzechHair naming system and GrzechHair Colour Chart and, for guidance only, by reference to a professional hairdresser’s colour chart. Hairdresser’s colour equivalents are approximate, as numbering and tonal values may differ between manufacturers.

3. The primary colour reference standard is the version of the GrzechHair Colour Chart applicable to the relevant offer. If a specific physical sample or swatch was made available to the Customer before conclusion of the contract, the assessment shall also take that sample into account in accordance with law.

4. Reference charts and samples are stored by the Seller under conditions limiting colour change. A chart showing signs of fading, contamination, contact with cosmetics or other damage should not be used for a conclusive comparison.

5. Human hair is a natural material. Individual hairs and Batches may display minor natural differences in tone, highlights, saturation, porosity, thickness and appearance under light, even where they bear the same colour designation. Minor shade differences resulting from the natural characteristics of the hair or differences between Batches do not constitute non-conformity of the Goods with the contract.

6. Photographs, videos, phone screens and monitors do not provide an authoritative measurement of colour. Colour may be altered by lighting, white balance, exposure, lens, software, filters, compression, background, reflections and screen settings. The Seller shall not be liable for colour differences resulting from screen settings, night mode, filters, automatic colour correction or other functions of the Customer’s device.

7. The final assessment of shade conformity or the cause of a colour change shall not be made solely on the basis of photographs. It may require direct inspection under controlled lighting, comparison with a properly stored GrzechHair Colour Chart, a Batch sample and sales documentation.

§ 8. Care, Application, Chemical Treatments and External Factors

1. The Customer should follow the care and use instructions made available for the relevant Goods and use Beauties by G hair products and other suitable products that provide heat protection, enhance the relevant texture and protect the ends. Care recommendations constitute technical instructions; failure to follow them may affect the durability and appearance of the hair and shall be taken into account when assessing a complaint.

2. Before any chemical, colouring or heat treatment, it is recommended to perform a strand test on a small, inconspicuous section. Natural hair that has previously been processed may react differently from the Customer’s own hair.

3. The Seller does not guarantee the outcome of chemical treatments, colouring, bleaching, toning, colour removal, nanoplasty, keratin straightening, hair botox, perming or other processes performed by the Customer or a third party. The effects of chemical treatments depend on technique, products, temperature, processing time and the prior history of the hair, all of which are beyond the Seller’s control.

4. The Seller shall not be liable for damage to hair extensions where the evidence gathered indicates that such damage resulted from:

• improper care;
• incorrect application or removal of hair extensions;
• exposure of the hair extensions to high temperatures;
• mechanical friction;
• pulling the hair during brushing;
• sleeping with wet hair;
• use of a sauna;
• immersing the hair extensions in seawater, swimming pool water or hot tub water;
• exposure of the hair to chlorine, iron, copper, hard water or well water;
• exposure of the hair to UV radiation;
• contact of the hair with self-tanning products, body bronzers or sunscreen;
• contact of the hair with products containing DHA, alcohols at concentrations capable of damaging the hair, strong detergents, pigments, products that colour biological materials, oxidising agents or other external factors.

5. Normal wear and tear, gradual shortening, loss of individual hairs, changes in softness and other consequences of ordinary use shall be assessed taking into account the type of Goods, the duration and intensity of wear, care and the declared durability. Normal wear and tear does not constitute non-conformity of the Goods with the contract.

6. When keratin strands, micro-rings or similar methods are moved up, the hair may become shorter because the old bond must be removed and the end prepared again; shortening resulting from correct servicing does not in itself constitute non-conformity of the Goods.

§ 9. Promotional Bundles, Free Gifts and Additional Benefits

1. In the event of withdrawal from a contract covering Goods sold with a free gift, present, full-size sample or other benefit granted on condition of purchase, the Customer should also return that benefit in a condition consistent with the rules governing withdrawal.

2. If the additional benefit is not returned, the Seller may reduce the refunded amount by its actual value indicated on grzechhair.com before conclusion of the contract, or seek its return, provided that the structure of the promotion and applicable law permit this.

§ 10. Right of Withdrawal

1. A Consumer who has concluded a distance contract may, as a rule, withdraw from it within 14 days without giving any reason, subject to the exceptions provided by law.

2. The withdrawal statement may be sent by e-mail or post. The return form in Appendix 1 is provided for convenience and is not mandatory. The Seller shall confirm receipt of an electronic withdrawal statement on a durable medium.

3. The Consumer shall return the Goods without undue delay and no later than 14 days after withdrawal, and shall bear the direct cost of returning them unless the Seller has agreed to bear that cost or failed to inform the Consumer of it.

4. The Seller shall refund payments without undue delay and no later than 14 days after receiving the withdrawal statement, but may withhold the refund until the Goods have been received.

5. Reimbursement of the original delivery cost is limited to the cost of the least expensive standard method of delivery offered for the relevant order.

6. The Consumer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Any deduction shall correspond to the actual loss in value and shall not constitute an automatic penalty.

7. The right of withdrawal does not apply, among other things, to non-prefabricated Goods made to the Consumer’s specifications or intended to satisfy the Consumer’s individual needs.

8. The right of withdrawal also does not apply to Goods identified before purchase as hygiene goods, supplied in genuinely sealed packaging and unsuitable for return for health protection or hygiene reasons once unsealed after delivery. Sealing means a genuine factory-applied safeguard that cannot be opened without leaving evidence of tampering.

9. In particular, the hygiene exception may cover hair extensions, toppers, wigs, hairpieces and other products intended for direct contact with the scalp or hair, provided that all requirements set out in paragraph 8 are met. Merely classifying a product in this category, without genuine sealing and prior information, does not exclude the right of withdrawal.

10. Applying, attaching, bonding, weaving in, wearing, washing, cutting, colouring, toning or modifying the hair after the seal has been opened confirms its use and, as a rule, prevents its resale as new Goods, but does not restrict statutory complaint rights in the event of non-conformity with the contract. Changes resulting from use, styling or chemical treatments do not constitute non-conformity of the Goods with the contract.

11. Goods conforming to the contract and purchased in GrzechHair brick-and-mortar stores may not be eligible for return or exchange unless the Seller expressly agrees otherwise.

§ 11. Conformity of the Goods with the Contract and Submission of Complaints

1. In relation to Consumers and Entrepreneurs with Consumer Rights, the Seller is liable for conformity of the Goods with the contract under the Polish Consumer Rights Act. In this respect, the consumer statutory warranty provisions of the Polish Civil Code do not apply.

2. A complaint may be submitted in any form that allows its content to be determined. For efficient handling, it is recommended to provide contact details, the order number or other proof of purchase, identification of the Goods, the Batch number, delivery date, date on which the symptom appeared, a description and the remedy requested. Failure to provide the information referred to in this paragraph may extend the complaint handling time if it makes it difficult to determine the complaint’s content or cause.

3. A receipt, complaint form and guarantee document are not mandatory conditions for accepting a complaint if the purchase and the substance of the claim can be reliably established by other means.

4. The Seller may request information necessary to assess the cause, including in particular information concerning application, the salon, care, cosmetics, temperature, treatments, water, swimming pools, the sea, self-tanning products and the chronology of the symptom. If the Customer refuses to provide information necessary to establish the cause of the symptom, the Seller may assess the complaint on the basis of the available information.

5. The Customer should preserve the Goods in a condition allowing assessment, refrain from further treatments that could alter the evidence, and not destroy Batch markings or attachments. The Goods’ Batch marking is always located on the product label next to the name of the Goods.

6. Photographs and recordings are supporting materials. If colour, structure, cause or extent of the symptom cannot be reliably established from them, the Goods may need to be made available for inspection.

7. The Seller shall respond to a Consumer’s complaint within 14 days of receipt, in paper form or on another durable medium.

8. For the purpose of repair or replacement, the Consumer shall make the Goods available to the Seller.

9. The Seller assesses complaints taking into account the natural characteristics of the Goods, the Batch, reference sample, method of application, care and external factors.

§ 12. Methods of Resolving Complaints

1. If the Goods do not conform to the contract, the Consumer may request repair or replacement.

2. The Seller may replace the Goods instead of repairing them, or repair them instead of replacing them, if the remedy selected by the Consumer is impossible or would entail excessive costs. Where both remedies are impossible or excessively costly, the Seller may refuse to bring the Goods into conformity.

3. Repair or replacement shall be carried out within a reasonable time, without significant inconvenience and at the Seller’s expense, taking into account the nature of the Goods and the purpose for which they were purchased.

4. Replacement with a different colour, length, texture, attachment system or model from that agreed in the contract is not an automatic entitlement of the Consumer and may take place under a separate agreement. Replacement with a variant other than the contracted variant may require an additional payment if its price is higher.

5. A price reduction or withdrawal from the contract is available in the circumstances specified by law.

6. The Consumer may not withdraw from the contract where the lack of conformity is minor, although the law presumes the lack of conformity to be material.

7. Assessment of a complaint shall take into account the description and representations made, the natural characteristics of the Goods, the Batch, any sample or reference, method of application and use, chronology and external factors. Assessment may require the Goods to be made available where photographs or the description do not allow the cause of the symptom to be established.

§ 13. Preservation of Evidence and Complaint Examination Procedure

1. Until inspection, the Customer should refrain from colouring, toning, bleaching, chelating, chemical restoration, modifying attachments, cutting and any other actions capable of altering the condition of the Goods complained about, unless necessary for health reasons or to mitigate damage. Any change to the condition of the Goods after submission of the complaint, particularly one resulting from chemical, heat or mechanical treatment, may prevent determination of the cause of the symptom and affect the outcome of the complaint.

2. The Seller shall not send replacement Goods or refund the price before the Goods complained about are made available where their inspection or testing is objectively necessary to assess the claim, except where the material collected allows the matter to be resolved without testing. If the Customer does not make the Goods available and doing so is necessary for assessment, the Seller shall assess the complaint on the basis of the available materials.

3. The Goods provided shall be identified, photographed, counted and weighed and, where possible, compared with a Batch sample. A destructive test shall be performed after informing the Customer; a reasonable portion of the material shall be retained for independent verification where technically possible. A destructive test shall be limited to what is necessary to determine the cause of the symptom.

4. If the examination does not confirm non-conformity or indicates an external cause, the Seller shall provide reasons and arrange return of the Goods. If the examination demonstrates the effect of an external factor, the complaint may be rejected.

5. If, after conclusion of the matter, the Customer fails to collect the Goods despite at least two notices sent on a durable medium, the Seller may charge reasonable and proportionate further storage costs after expiry of the deadline specified in the second notice and take further action permitted by law. The Goods shall not be automatically destroyed solely because a period specified in these Terms and Conditions has expired.

6. The primary physical reference standard is the GrzechHair Colour Chart. A designation based on a professional hairdresser’s colour chart is only a supplementary equivalent; the nomenclature and shades corresponding to professional numbering may differ between manufacturers.

7. Colour complaints shall, where possible, be assessed on the basis of direct inspection under controlled lighting, comparison with the GrzechHair Colour Chart, the Batch reference sample, Batch number and the product description in force when the contract was concluded. Photographs and recordings are supporting materials only.

§ 14. Applied Goods and Services Provided by Other Parties

1. The Seller shall not be liable for defective performance of a separate service by an independent salon or third party.

2. To the extent arising from a defective external service, the Seller shall not be liable in particular for incorrect selection of the method, sections, quantity or weight of strands, excessive tension, defective bonds, slipping, pulling, tangling around bonds, adhesive residue, damage to the Customer’s own hair, shortening during servicing or damage during removal. In particular, damage resulting from application does not constitute non-conformity of the Goods with the contract where the Goods conformed to the contract at the time of delivery.

3. The mere fact that a service was performed by a professional salon, that the service provider holds a certificate, or that similar hair was previously used correctly does not determine whether the specific application was correctly performed or whether the Goods lacked conformity. Assessment of the correctness of application requires analysis of the application technique, not merely a declaration by the salon.

4. The Seller assesses complaints solely in relation to the Goods, and not in relation to application, servicing or removal services performed by third parties.

§ 15. Professional Products, Application and Salon Documentation

1. Goods designated as professional products are intended to be applied, serviced or removed by a person possessing appropriate knowledge, skills and tools. This information does not exclude the Seller’s statutory liability for conformity of the Goods with the contract. Incorrect application or servicing by a third party may make it impossible to determine whether the reported symptom results from the characteristics of the Goods or the application technique.

2. Before application, it is recommended that a consultation be conducted covering at least an assessment of the condition of the Customer’s own hair, selection of the method and the quantity and weight of strands, contraindications, a care plan, and completion and signature of a client record by the salon.

3. In the event of a complaint concerning professional Goods, the Seller may request the client record, date and place of application, details of the person performing the service, the method used, products, temperatures, method of hair preparation and servicing documentation. Failure to provide this information does not automatically result in loss of rights, but may limit the ability to determine the cause of the symptom.

4. The Seller assesses complaints concerning professional Goods taking into account the application technique, care, treatment history and salon documentation.

§ 16. Colour Matching, Consultations and Reference Material

1. The Customer should make a final check of colour, length, texture and quantity before removing the hygiene seal, applying, cutting, washing, colouring, toning or otherwise irreversibly modifying the Goods, insofar as the nature of the packaging allows such assessment without breaking the seal. Once the hygiene seal has been removed or irreversible actions have been taken, colour assessment may be difficult or impossible.

2. A colour-matching service, telephone consultation, e-mail, instant message, photograph, recording or employee recommendation is advisory in nature. It does not constitute a guarantee of an identical shade or an assurance that the result after application will be identical to an on-screen image, photograph or the Customer’s own hair.

3. In the case of natural hair, minor differences in shade, highlights, distribution of strands, porosity, diameter and texture resulting from the natural raw material and differences between Batches are permissible, provided that the Goods remain consistent with the description, sample and ordinary purpose.

4. Colour charts and reference samples are control materials. The Seller stores them under conditions limiting the effects of UV radiation, temperature, humidity, dust, cosmetics and other factors capable of altering colour, and documents their replacement or withdrawal from use.

§ 17. Guarantee and After-Sales Services

1. The Seller does not provide a general voluntary quality guarantee for all Goods. A guarantee exists only where it has been expressly granted for specified Goods in the description, a document or a separate statement.

2. The scope, duration, territorial coverage, procedure and exclusions of a guarantee are set out in the guarantee statement.

3. A guarantee does not exclude, restrict or suspend rights arising from non-conformity of the Goods with the contract.

4. A guarantee does not cover damage resulting from external factors such as excessive heat, friction, sleeping with wet hair, sauna use, swimming pools, the sea, chlorine, hard water or well water, UV radiation, iron, copper, self-tanning products, bronzers, products containing DHA, strong detergents, oxidising agents, alcohols in high concentrations or other substances capable of altering the colour, structure or durability of the hair.

5. A guarantee does not cover the consequences of using cosmetics not intended for natural hair, failure to use heat protection, aggressive brushing, improper washing, lack of care or use of products that compromise the hair structure.

6. A guarantee does not cover damage resulting from incorrect selection of the method, sections, quantity or weight of strands, excessive tension, defective bonds, slipping, tangling around bonds, adhesive residue, damage to the Customer’s own hair, shortening during servicing or damage arising during removal.

7. A guarantee does not cover the consequences of services performed by an independent salon or third party, including technical errors, inappropriate recommendations, incorrect temperature, products or application technique.

8. A guarantee does not cover the consequences of colouring, toning, bleaching, colour removal, nanoplasty, keratin straightening, hair botox, perming, chelating, chemical restoration or other treatments affecting the hair structure.

9. A guarantee does not cover situations in which the Goods were modified after a complaint was submitted, in particular through cutting, colouring, toning, alteration of attachments or other actions hindering assessment.

10. A guarantee does not cover cases in which the cause of the symptom cannot be determined due to failure to make the Goods available, lack of salon documentation, removal of Batch markings or other evidential obstacles.

11. A guarantee does not cover natural differences in shade, highlights, distribution of strands, porosity, diameter, texture or differences between Batches, provided that the Goods remain consistent with the description, sample and ordinary purpose.

12. A guarantee does not cover normal wear and tear resulting from the duration and intensity of wear, loss of individual hairs, changes in softness, gradual shortening or other natural consequences of use.

13. A guarantee does not cover damage resulting from use of the Goods contrary to the instructions, intended purpose or technical recommendations.

14. These guarantee provisions apply supplementarily and for guidance to each guarantee granted for specific Goods unless the relevant guarantee document provides otherwise. In the event of any discrepancy, the provisions of the guarantee granted for the relevant product shall prevail.

15. Voluntary after-sales services, restoration or servicing are provided for a fee.

§ 18. Entrepreneur with Consumer Rights

1. Provisions concerning Consumers apply to an Entrepreneur with Consumer Rights only to the extent provided by mandatory law.

2. This protection applies only where the contract is not of a professional nature for that person, assessed on the basis of the scope of business activity disclosed in CEIDG, the type of Goods, the purpose of the purchase, the scale of the order and other objective circumstances indicating the absence of a connection with that person’s typical business activity.

3. The Seller may assess the professional nature of the contract on the basis of the scope of business activity disclosed in CEIDG, the type of Goods, the purpose and scale of the purchase and other objective circumstances.

4. Submission of a statement that the contract is not of a professional nature may facilitate the assessment, but the Seller shall not make conclusion of the contract conditional solely upon submission of such a statement.

§ 19. B2B Provisions

1. This section applies to an Entrepreneur who is not entitled to the rights of a Consumer or an Entrepreneur with Consumer Rights.

2. Pursuant to Article 558 § 1 of the Polish Civil Code, the Seller’s statutory warranty liability for physical and legal defects towards an Entrepreneur is excluded in full. This exclusion does not apply in the event of fraudulent concealment of a defect.

3. The Entrepreneur should inspect the Goods and shipment without delay in the manner customary for items of that kind and notify the Seller of any defect without undue delay, subject to defects fraudulently concealed.

4. The Seller does not accept returns or exchanges of Goods conforming to the contract and purchased by an Entrepreneur without prior consent given on a durable medium. Such consent may depend on the condition of the Goods and packaging, seal, deadline, transport costs, loss of value and handling fee.

5. To the extent permitted by law, the Seller’s liability for damages towards an Entrepreneur is limited to actual loss and the net value of the Goods covered by the claim; loss of profit, indirect damage, downtime, loss of customers and third-party costs are excluded.

6. These limitations do not apply to damage caused intentionally, personal injury, liability for a defective product, or other cases in which limitation is legally impermissible.

7. The Seller shall not be liable for non-performance or improper performance of the contract caused by force majeure, including in particular extraordinary, independent and unforeseeable events preventing performance of the obligation.

8. The Seller shall not be liable for delivery delays caused by a carrier, courier or other third party unless the delay results from the Seller’s fault.

9. Disputes with an Entrepreneur shall be governed by Polish law and heard by the court having jurisdiction over the Seller’s registered office, unless mandatory law provides otherwise.

§ 20. Personal Data and Communications

1. Data Controller — The controller of the personal data of the Customer and persons representing the parties to the contract is Grzegorz Grzech, conducting business under the business name GrzechHair Grzegorz Grzech, ul. Przebendowskich 49A, 81-526 Gdynia, Poland, NIP 5882354581, REGON 221244679. The Controller may be contacted at the registered address. In order to correctly identify the data subject, the Controller may request information necessary to establish identity in accordance with the GDPR.

2. Purposes and Legal Bases of Processing — Personal data is processed to the extent necessary to conclude and perform the contract, handle the order, payment, delivery, complaints, returns and communications, identify persons representing the parties, comply with tax and accounting obligations, ensure security, and establish, pursue or defend claims (Article 6(1)(b), (c) and (f) GDPR). Data processing for marketing purposes is based on consent or the Controller’s legitimate interests.

3. Voluntary Provision of Data — Provision of data is voluntary, but necessary to conclude and perform the contract. Failure to provide data may make it impossible to fulfil an order or assess a complaint.

4. Recipients of Data — Data may be disclosed to entities supporting the Controller’s business, such as payment operators, courier companies, IT service providers, maintenance providers, legal and tax advisers, auditing, consulting and debt collection companies, and server providers. Data may also be disclosed to public authorities where required by law.

5. Transfers Outside the EEA — Personal data is not transferred outside the European Economic Area unless the Privacy Policy provides otherwise and appropriate safeguards have been implemented in accordance with the GDPR.

6. Retention Period — Data is retained for the period necessary to perform the contract and thereafter for the applicable limitation period for claims. Data processed for tax and accounting purposes is retained for the period required by law, as a rule for 5 years from the end of the relevant tax year. Data processed for marketing purposes is retained until an objection is raised or consent is withdrawn.

7. Data Subject Rights — The data subject has the right of access, rectification, erasure, restriction of processing, data portability, objection to processing and withdrawal of consent at any time. The data subject also has the right to lodge a complaint with the President of the Polish Personal Data Protection Office.

8. Automated Decision-Making — Data is not subject to automated decision-making or profiling within the meaning of Article 22 GDPR.

9. Communications — The Seller may send statements concerning orders, complaints, returns, payments or account servicing to the e-mail address provided by the Customer unless the law requires another form. The Customer is responsible for ensuring that the details provided are current and correct.

10. Identity Verification — In connection with personal data requests, the Controller may request information necessary to confirm identity where required to protect the data of the person concerned.

§ 21. Alternative Dispute Resolution

1. A Consumer may use out-of-court dispute resolution mechanisms, including in particular assistance from a consumer ombudsman or a competent authorised entity entered in the register maintained by the President of the Office of Competition and Consumer Protection (UOKiK). Information is available at polubowne.uokik.gov.pl.

2. The Seller does not undertake in advance to participate in every out-of-court proceeding. Upon receiving an application, the Seller shall state whether it agrees to participate unless participation is required by law.

§ 22. Amendments to the Terms and Final Provisions

1. Sales contracts are governed by the version of these Terms and Conditions accepted when the order was placed. An amendment to these Terms and Conditions does not alter the terms of concluded contracts without a legal basis or the parties’ consent.

2. The Seller may amend these Terms and Conditions for valid reasons, including in particular changes in law, functionality, payments, deliveries, the Seller’s details, security or electronic services. Users of continuous services shall be informed sufficiently in advance.

3. Matters not regulated herein are governed by Polish law, including in particular the Polish Consumer Rights Act, the Polish Civil Code and the Polish Act on the Provision of Electronic Services.

4. If any provision of these Terms and Conditions is found to be invalid, ineffective or contrary to law, this shall not affect the validity of the remaining provisions, which shall remain in force.

5. Invalid or ineffective provisions shall be replaced by generally applicable provisions of Polish law, in particular the Polish Civil Code and the Polish Consumer Rights Act. This clause does not prejudice the rights of Consumers or Entrepreneurs with Consumer Rights arising under mandatory law.

6. Disputes between the Seller and a Customer who is not a Consumer shall be subject to the jurisdiction of the Polish courts and heard by the court having territorial jurisdiction over the Seller’s registered office unless mandatory law provides otherwise. This provision does not apply to Consumers or Entrepreneurs with Consumer Rights, for whom jurisdiction is determined by specific legal provisions.

7. These Terms and Conditions enter into force on 24 July 2026 and apply to orders placed on or after that date.

APPENDIX 1 — MODEL WITHDRAWAL FORM

This form may be used, but its use is not mandatory.

Addressee: GrzechHair, ul. Przebendowskich 49A, 81-526 Gdynia, Poland, e-mail: zamowienia@grzechhair.com

I/We hereby give notice that I/we withdraw from the contract of sale of the following Goods:

............................................................................................................................

Order number:.............................................................................................................

Date of conclusion of the contract / receipt:.............................................................

Full name:....................................................................................................................

Address:.......................................................................................................................

Date:...................................... Signature (paper form only):...................................

APPENDIX 2 — RECOMMENDED COMPLAINT INFORMATION

• the Customer’s details and contact information;
• the order number or other reliable proof of purchase;
• the name, variant, colour, length, quantity and Batch number, where available;
• the dates of delivery, application, appearance of the symptom and submission of the complaint;
• a detailed description of the symptom and the remedy requested;
• information concerning application, care, cosmetics, temperature, chemical treatments, water, swimming pools, the sea, self-tanning products and other relevant factors;
• photographs taken before application and after the symptom appeared, solely as supporting material.