GrzechHair Terms and Conditions

§ 1. The Seller and Definitions

1. The online shop operating at www.grzechhair.com is run by Grzegorz Grzech, trading as GrzechHair, registered with CEIDG, address: 49A Przebendowskich Street, 81-526 Gdynia, NIP 5882354581, REGON 221244679, email: zamowienia@grzechhair.com, tel. 668 721 852, hereinafter referred to as the “Seller”.

2. These Terms and Conditions set out the rules for using the Shop, placing and fulfilling orders, the provision of services by electronic means, withdrawal from the contract, complaints and the rules governing B2B sales.

3. ‘Customer’ means a natural person, a legal person or an organisational unit using the Shop or placing an order; ‘Consumer’ – a natural person carrying out a legal transaction not directly related to their business or professional activity; ‘Entrepreneur with consumer rights’ – a natural person entering into a contract directly related to their business activity, where the contract is not of a professional nature for them; “Business” – a Customer who is not entitled to the rights of a Consumer or a Business with consumer rights.

4. “Goods” means movable property offered in the Shop, in particular natural hair, hair extensions, toppers, wigs, hairpieces, tapes, keratin strands, cosmetics and accessories; “Working day” means a day from Monday to Friday, excluding public holidays; “Batch” means a commercial or production batch identified by a number in the Seller’s system.

5. “GrzechHair Colour Chart” means a physical, branded colour reference chart stored by the Seller under controlled conditions that limit the effects of light, UV radiation, temperature, humidity, dust, cosmetics and other factors that may alter the colour.

§ 2. Scope of the Terms and Conditions and pre-contractual information

1. These Terms and Conditions are made available free of charge prior to placing an order in a manner that enables them to be obtained, viewed and saved. Acceptance of these Terms and Conditions is a condition for placing an order.

2. Information regarding the main characteristics of the Goods, price, availability, variants, delivery costs, payment methods, estimated dispatch date, the right of withdrawal and the complaints procedure is presented before an order is placed in the Shop, in the shopping basket or in the documents specified in the Shop.

3. Information provided to the Consumer prior to the conclusion of the contract forms part of the contract and may only be amended by express agreement between the parties.

4. In cross-border sales, the choice of Polish law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence.

5. In the event of any discrepancy between the content of these Terms and Conditions and the information presented in marketing materials, social media, graphics or summary descriptions, the provisions of these Terms and Conditions shall prevail.

§ 3. Services provided electronically

1. The Seller provides the following services free of charge: browsing the product range, using the shopping basket, placing orders, maintaining an account, using forms and – subject to obtaining the required consent – sending commercial communications.

2. The contract relating to the shopping basket, forms and placing orders remains in force for the duration of the use of the relevant function. The contract for maintaining an account is concluded for an indefinite period and may be terminated by the Customer at any time.

3. To use the Shop, you will need a device with an internet connection, an up-to-date web browser, a valid email address, and support for the necessary cookies and JavaScript.

4. It is prohibited to provide content that is unlawful, infringes the rights of third parties, contains malware or disrupts the operation of the Shop.

5. The Seller may restrict access to an account or to the Shop’s functions in the event of a material breach of these Terms and Conditions, a security threat, an attempt at fraud or unlawful activity, whilst observing the principle of proportionality and following prior notice, unless immediate action is necessary.

6. Complaints regarding electronic services may be submitted to zamowienia@grzechhair.com. A response shall be provided on a durable medium without undue delay, as a rule within 14 days.

§ 4. Placing orders and concluding a contract

1. Orders may be placed 24 hours a day, subject to technical and maintenance breaks.

2. The Customer selects the Goods and variant, adds them to the basket, provides the required details, selects payment and delivery options, accepts the Terms and Conditions, and clicks a button that unambiguously indicates the obligation to pay.

3. Placing an order constitutes an offer by the Customer. An automatic message confirming receipt of the order merely confirms that it has been received by the system.

4. The contract of sale is concluded upon the Customer being sent confirmation of dispatch or receipt of the goods – whichever occurs first.

5. Adding Goods to the basket does not constitute a reservation. Before accepting an order, the Seller may refuse to fulfil it due to a lack of stock, an obvious error in the price or description, non-payment, incorrect details, legal restrictions, a justified risk of fraud, or an inability to deliver. The Seller shall notify the Customer of any refusal without delay and shall refund any payment received.

6. The Seller shall not be liable for any failure to fulfil an order resulting from an incorrect or incomplete delivery address provided by the Customer.

7. The Seller may contact the Customer to confirm the variant, colour, length, quantity, address, availability or other details required to fulfil the contract.

8. Orders for collection in person shall be held for 5 working days from notification that they are ready for collection. If this additional period expires without the order being collected, the Seller may withdraw from the contract and refund the payment, deducting only amounts permitted by law.

9. Upon withdrawal from the contract due to failure to collect the order, the Seller may deduct the costs of storage or return of the parcel, provided that these are actual and permitted by law.

§ 5. Prices, payments and promotions

1. Prices are quoted in Polish zlotys and include VAT where applicable. Delivery costs and other mandatory charges are shown before the order is placed.

2. Available payment methods are displayed in the shopping basket. For standard bank transfers, payment must be received within 3 working days, unless otherwise stated. Failure to receive payment within this timeframe may result in the order being cancelled before it is processed.

3. Ownership of the Goods passes to the Customer upon payment of the full price, subject to mandatory legal provisions.

4. The terms and conditions of promotions, discount codes, bundles and loyalty schemes may be set out in separate terms and conditions. Discounts cannot be combined, unless expressly stated otherwise. The terms and conditions of promotions may not be interpreted broadly; the content of the promotion’s terms and conditions in force at the time of its announcement shall be binding.

5. When announcing a price reduction, the Seller shall also state the lowest price applied during the period required by law prior to the reduction.

6. In the event of an obvious system, technical or clerical error in the price or specifications, the Seller may refuse to accept the order; once the contract has been concluded, the consequences of the error shall be assessed in accordance with the law.

§ 6. Dispatch, delivery and collection

1. ‘Dispatch date’ means the date on which the order is prepared and the parcel is actually handed over to the carrier, as confirmed by a scan or other record from the carrier; this is not the date of delivery to the Customer.

2. Orders correctly placed and paid for by 11.00 on a Working Day are, as a rule, handed over to the carrier on the same Working Day. Dispatch after this time may take place on the same day, but this does not constitute an obligation on the part of the Seller.

3. The rule in paragraph 2 does not apply to Goods made to order or assembled to order, orders requiring confirmation, non-standard orders, breakdowns, stock discrepancies, periods of increased demand, reduced courier collection times or other objective obstacles.

4. Delivery times, including the terms ‘Next Day’, ‘24 hours’ or ‘1 working day’, are declarations or estimates provided by the carrier and do not constitute a guarantee by the Seller, unless the Seller has expressly confirmed a specific delivery date on a durable medium.

5. Delivery times may be affected by, amongst other things, weekends, public holidays, periods of increased traffic, weather, breakdowns, strikes, overloaded parcel machines, incorrect addresses, the recipient’s absence, customs clearance, border controls and the actions of the carrier’s overseas partners. The Seller shall not be liable for delays arising from the carrier’s actions.

6. If delivery on a specific date is of significant importance to the Customer, the Customer should obtain explicit confirmation of such a date before concluding the contract. A message from the carrier or tracking status does not constitute confirmation by the Seller.

7. The Seller may change the carrier to one of a comparable standard, provided that this does not increase the Customer’s cost or, without the Customer’s consent, alter the delivery to a collection point or parcel locker. A change of carrier does not constitute an amendment to the contract and does not require the Customer’s consent.

8. The risk of accidental loss or damage to the Goods in consumer sales passes to the Consumer upon handover of the Goods to the Consumer or to a third party designated by them, with the exception of the carrier, unless the Consumer has independently chosen a carrier not offered by the Seller.

9. The Customer must provide a full address and contact details, ensure that the parcel can be delivered, and collect it. Costs of reshipment arising from circumstances attributable to the Customer may be charged to the extent permitted by law.

10. In the event of an incorrect address being provided or the inability to deliver for reasons attributable to the Customer, the Seller may charge the Customer the actual costs of return or reshipment.

§ 7. Natural characteristics of the hair, colours and batch identification

1. Each batch of hair has its own number on the packaging, enabling the identification of the delivery, comparison with reference material and analysis in the event of a complaint.

2. Natural hair colours are described in accordance with both the GrzechHair nomenclature and colour palette, and, as a supplementary guide, according to the hairdressing colour palette. The hairdressing equivalents are for guidance only, as numbering and shades may vary between manufacturers.

3. The primary colour reference standard is the GrzechHair Colour Chart in the version applicable to the relevant offer. If a specific physical sample or swatch was made available to the Customer prior to the conclusion of the contract, the assessment shall also take this sample into account in accordance with the law.

4. Reference palettes and samples are stored by the Seller under conditions that minimise colour changes. A palette showing signs of fading, soiling, contact with cosmetics or any other damage should not be used for a definitive comparison.

5. Human hair is a natural material. Individual hairs and batches may exhibit slight, natural variations in tone, sheen, saturation, porosity, thickness and behaviour in light, even when labelled as the same colour. Minor differences in shade, resulting from the natural character of the hair or differences between batches, do not constitute a breach of contract.

6. Photographs, videos, and the displays of mobile phones and monitors do not constitute an accurate representation of colour. Colour may be altered by lighting, white balance, exposure, the lens, software, filters, compression, the background, reflections and screen settings. The Seller shall not be liable for colour differences resulting from screen settings, night mode, filters, automatic colour correction or other functions of the Customer’s device.

7. The final assessment of colour match or the cause of any colour variation is not made solely on the basis of photographs. It may require direct inspection under controlled lighting, comparison with a correctly stored GrzechHair Colour Chart, a sample from the batch and the sales documentation.

§ 8. Care, application, chemical treatments and external factors

1. The Customer should follow the care and usage instructions provided for the relevant Product and use Beauties by G hair care products, as well as suitable products that provide heat protection, enhance the hair’s natural texture and protect the ends. Care recommendations are technical instructions; failure to follow them may affect the durability and appearance of the hair, which is taken into account when assessing complaints.

2. Before undergoing any chemical, colouring or heat treatment, it is recommended to carry out a test on a small, inconspicuous strand. Pre-treated natural hair may react differently to the Customer’s own hair.

3. The Seller does not guarantee the results of chemical treatments, colouring, lightening, toning, bleaching, nanoplasty, keratin straightening, Botox, perming or any other processes carried out by the Customer or a third party. The results of chemical treatments depend on the technique, products, temperature, processing time and the hair’s previous history; the Seller has no control over these factors.

4. The Seller shall not be liable for damage to hair extensions if the evidence gathered indicates that such damage resulted from:

• improper care;
• incorrect fitting or removal of the hair extensions;
• exposure of the hair extensions to high temperatures;
• mechanical friction;
• tugging at the hair whilst combing;
• sleeping with wet hair;
• using a sauna;
• immersing hair extensions in sea water, swimming pool water or hot tub water;
• exposing the hair to chlorine, iron, copper, hard water or well water;
• exposing the hair to UV radiation;
• exposing the hair to self-tanning products, body bronzers or sun protection cream;
• exposing the hair to products containing DHA, alcohols in concentrations capable of damaging the hair, strong detergents, pigments, colouring agents, biological materials, oxidising agents or other external factors.

5. Normal wear and tear, gradual shortening, loss of individual hairs, changes in softness and other consequences of normal use shall be assessed taking into account the type of Goods, the duration and intensity of wear, care and the declared durability. Normal wear and tear does not constitute a lack of conformity of the Goods with the contract.

6. When applying keratin extensions, microrings or similar methods, the hair may be shortened due to the need to remove the old attachment and re-prepare the ends; the shortening itself, resulting from proper servicing, does not automatically constitute a non-conformity of the Goods.

§ 9. Promotional sets, free gifts and additional benefits

1. In the event of withdrawal from a contract covering Goods sold with a free item, a gift, a full-size sample or any other benefit granted subject to purchase, the Customer must also return that benefit in a condition complying with the rules on withdrawal.

2. If the additional benefit is not returned, the Seller may reduce the refund amount by its actual value as indicated on grzechhair.com prior to the conclusion of the contract, or may claim its return, provided that the terms of the promotion and the relevant legal provisions so permit.

§ 10. Right to withdraw from the contract

1. A consumer who has concluded a distance contract may, as a general rule, withdraw from it within 14 days without giving any reason, subject to the exceptions specified by law.

2. The notice may be sent by email or post. The return form in Appendix 1 is provided for guidance only and is not mandatory. The Seller shall confirm receipt of the electronic notice on a durable medium.

3. The Consumer shall return the Goods without undue delay, no later than 14 days from the date of withdrawal, and shall bear the direct cost of returning them, unless the Seller has agreed to bear this cost or has failed to inform the Consumer of this cost.

4. The Seller shall refund the payment without undue delay, no later than 14 days from receipt of the notice, but may withhold the refund until the Goods have been received.

5. The refund of the original delivery cost is limited to the cost of the cheapest standard method of delivery offered for the relevant order.

6. The Consumer is liable for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the Goods. Any deduction shall correspond to the actual loss in value and shall not constitute an automatic penalty.

7. The right of withdrawal does not apply, amongst other things, to non-prefabricated Goods, Goods made to the Consumer’s specifications, or Goods intended to satisfy the Consumer’s individual needs.

8. The right of withdrawal also does not apply to Goods designated prior to purchase as hygiene products, delivered in genuinely sealed packaging, which cannot be returned once opened for health or hygiene reasons, if the seal was broken after delivery. ‘Sealed’ means an actual, factory-applied seal that prevents opening without leaving traces of tampering.

9. In particular, the hygiene-related exclusion may cover hair extensions, hairpieces, wigs, hairpieces and other products intended for direct contact with the scalp or hair, provided that all the requirements set out in paragraph 8 are met. Merely classifying a product in this category without genuine sealing and prior notification does not exclude the right of withdrawal.

10. Fitting, gluing, heat-sealing, weaving in, wearing, washing, cutting, dyeing, toning or altering the hair after the security seal has been broken confirms that the product has been used and, as a rule, prevents it from being resold as a new product, but does not limit statutory rights to make a complaint in the event of non-conformity with the contract. Changes resulting from use, styling or chemical treatments do not constitute a lack of conformity of the Goods with the contract.

11. Goods in conformity with the contract purchased in GrzechHair’s high-street shops may not be returned or exchanged, unless the Seller expressly agrees otherwise.

§ 11. Conformity of the Goods with the contract and making complaints

1. The Seller is liable to the Consumer and to a Business acting as a consumer for the conformity of the Goods with the contract in accordance with the Consumer Rights Act. In this respect, the consumer’s warranty under the Civil Code does not apply.

2. A complaint may be lodged in any form that allows its content to be ascertained. To ensure efficient processing, it is recommended that the following details be provided: contact details, order number or other proof of purchase, the Goods, batch number, date of delivery, date on which the defect became apparent, a description of the defect and the nature of the claim. Failure to provide the details specified in paragraph 2 may prolong the time taken to process the complaint if it hinders the determination of its content or cause.

3. A receipt, complaint form and warranty card are not mandatory requirements for a complaint to be accepted, provided that the purchase and the nature of the claim can be reliably established by other means.

4. The Seller may request information necessary to assess the cause, in particular regarding installation, the salon, care, cosmetics, temperature, treatments, water, swimming pools, the sea, self-tanning products and the timeline of the defect’s onset. If the Customer refuses to provide the information necessary to determine the cause of the symptoms, the Seller may consider the complaint on the basis of the available data.

5. The Customer should preserve the Goods in a condition that allows for assessment, refrain from any further actions that might alter the evidence, and must not damage the batch markings or fastenings. (The batch marking of the Goods is always located on the product label next to the name of the Goods).

6. Photographs and video recordings are supplementary material. If it is not possible to reliably determine the colour, texture, cause or extent of the defect from the photographs, it may be necessary to provide the Goods for inspection.

7. The Seller shall respond to the Consumer’s complaint within 14 days of receiving it on paper or another durable medium.

8. In order for the repair or replacement to be carried out, the Consumer shall make the Goods available to the Seller.

9. The Seller shall consider complaints taking into account the natural characteristics of the Goods, the batch, the design, the method of assembly, care instructions and external factors.

§ 12. Methods of handling complaints

1. If the Goods do not comply with the contract, the Consumer may request a repair or a replacement.

2. The Seller may carry out a replacement instead of a repair, or a repair instead of a replacement, if the chosen method is impossible or would entail excessive costs; where both methods are impossible or excessively costly, the Seller may refuse to bring the Goods into conformity.

3. Repair or replacement shall take place within a reasonable time, without undue inconvenience and at the Seller’s expense, taking into account the specific nature of the Goods and the purpose of the purchase.

4. Replacement with a different colour, length, texture, fastening system or model from that specified in the contract is not an automatic right of the Consumer; it may take place on the basis of a separate agreement. An exchange for a variant other than that specified in the contract may require an additional payment if its price is higher.

5. A price reduction or withdrawal from the contract is permitted in the cases specified by law.

6. The Consumer may not withdraw from the contract where the lack of conformity is insignificant; however, the Act presumes that it is significant.

7. When assessing a complaint, the following shall be taken into account: the description and representations, the natural characteristics of the Goods, the batch, sample or model, the method of assembly and use, the chronology of events and external factors. The assessment of a complaint may require the Goods to be made available if photographs or a description do not allow the cause of the defect to be determined.

§ 13. Preservation of evidence and the complaint investigation process

1. Until the inspection has taken place, the Customer should refrain from dyeing, toning, lightening, chelating, chemical regeneration, altering fixings, cutting or any other actions that may alter the condition of the Goods subject to the complaint, unless such action is necessary for health reasons or to minimise damage. Any change in the condition of the Goods following the submission of a complaint, in particular resulting from chemical, thermal or mechanical treatments, may make it impossible to determine the cause of the defect and may affect the outcome of the complaint.

2. The Seller shall not dispatch a replacement product or refund the price until the Goods subject to the complaint have been made available, if their visual inspection or examination is objectively necessary to consider the claim, subject to cases where the evidence gathered allows a decision to be made without examination. If the Customer fails to make the Goods available, and such availability is necessary for assessment, the Seller shall consider the complaint on the basis of the available evidence.

3. The Goods handed over shall be identified, photographed, counted and weighed and – where possible – compared with a sample from the Batch. A destructive test shall be carried out after the Customer has been informed; a reasonable portion of the material shall be retained for counter-inspection, where technically feasible. The destructive test shall cover only the extent necessary to determine the cause of the defect.

4. If the examination does not confirm any non-conformity or indicates an external cause, the Seller shall provide a justification and agree to the return of the Goods. If the examination reveals the influence of an external factor, the complaint may be rejected.

5. If, following the resolution of the matter, the Customer fails to collect the Goods despite at least two written requests on a durable medium, the Seller may charge reasonable and proportionate costs for further storage after the expiry of the deadline specified in the second request and take further action permitted by law. The Goods shall not be destroyed automatically solely on the basis of the expiry of the deadline specified in the Terms and Conditions.

6. The primary physical reference standard is the GrzechHair Colour Chart. Designation according to the hairdressing colour chart is a supplementary equivalent; the nomenclature and shade numbering used in hairdressing may vary between manufacturers.

7. The assessment of a colour complaint shall be carried out, where possible, on the basis of a direct visual inspection under controlled lighting, a comparison with the GrzechHair Colour Chart, a reference sample from the Batch, the Batch number and the product description in force at the time the contract was concluded. Photographs and video recordings are provided solely as supplementary material.

§ 14. Installed goods and services provided by other entities

1. The Seller shall not be liable for the defective performance of a separate service by an independent salon or a third party.

2. To the extent resulting from a defective external service, the Seller shall not be liable, in particular, for incorrect selection of the method, sections, quantity and weight of the hair strands, excessive tension, faulty bonds, slipping, pulling, tangling at the bonds, adhesive residue, damage to the customer’s own hair, shortening during servicing and damage during removal. In particular, damage resulting from the application does not constitute a non-conformity of the Goods with the contract if the Goods were in conformity with the contract at the time of delivery.

3. The mere fact that the service was carried out by a professional salon, that a certificate is held, or that similar hair extensions have previously been used correctly does not determine the correctness of a specific application or the existence of any non-conformity of the Goods. Assessing the correctness of the application requires an analysis of the installation technique, rather than a declaration by the salon.

4. The Seller shall consider complaints solely in relation to the Goods, and not in relation to fitting, maintenance or removal services carried out by third parties.

§ 15. Professional products, application and salon documentation

1. Goods designated as professional are intended for installation, servicing or removal by a person possessing the appropriate knowledge, skills and tools. This information does not exclude the Seller’s statutory liability for the conformity of the Goods with the contract. Incorrect application or servicing carried out by a third party may make it impossible to determine whether the reported issue stems from the characteristics of the Goods or from the installation technique.

2. Prior to application, it is recommended that a consultation be carried out, covering at least an assessment of the condition of the client’s own hair, the selection of the method, the number and weight of the hair strands, any contraindications, a care plan, and the signing of the client’s record by the salon.

3. In the event of a complaint regarding a professional product, the Seller may request the client card, the date and place of application, details of the person performing the service, the method used, the products used, temperatures, the method of hair preparation and service documentation. The absence of this information does not automatically result in the loss of rights, but may limit the ability to determine the cause of the issue.

4. The Seller shall consider complaints regarding Professional Products, taking into account the application technique, aftercare, treatment history and salon records.

§ 16. Colour selection, consultations and reference material

1. The Customer should carry out a final check of the colour, length, texture and quantity before removing the hygiene seal, styling, cutting, washing, colouring, toning or any other irreversible modification, provided that the nature of the packaging allows for such an assessment without breaching the seal. Once the hygiene seal has been removed or irreversible actions have been carried out, colour assessment may be difficult or impossible.

2. The colour selection service, telephone consultation, email, instant messaging, photograph, video or staff recommendation are provided for guidance only. They do not constitute a guarantee of colour match nor an assurance that the result after application will be identical to the image on the screen, a photograph or the Customer’s own hair.

3. In the case of natural hair, slight variations in shade, highlights, strand distribution, porosity, diameter and structure, resulting from the natural raw material and differences between batches, provided that the Goods remain consistent with the description, sample and their intended use.

4. Palettes and reference samples serve as control materials. The Seller shall store them under conditions that limit the effects of UV radiation, temperature, humidity, dust, cosmetics and other factors that may alter the colour, and shall document their replacement or withdrawal from use.

§ 17. Warranty and after-sales services

1. The Seller does not provide a general voluntary quality guarantee for all Goods. A guarantee exists only where it has been expressly granted for a specific Good in a description, document or separate statement.

2. The scope, duration, territory, procedure and exclusions of the guarantee are set out in the guarantee statement.

3. The warranty does not exclude, limit or suspend the rights arising from the Goods’ non-conformity with the contract.

4. The guarantee does not cover damage resulting from external factors, such as excessive heat, friction, sleeping with wet hair, saunas, swimming pools, the sea, chlorine, hard water or well water, UV radiation, iron, copper, self-tanning products, bronzers, DHA-based products, strong detergents, oxidising agents, high-concentration alcohols and other substances capable of altering the colour, structure or durability of the hair.

5. The guarantee does not cover the effects of using cosmetics not intended for natural hair, a lack of heat protection, aggressive combing, improper washing, a lack of aftercare, or the use of products that damage the hair’s structure.

6. The guarantee does not cover damage resulting from the incorrect choice of method, sectioning, number or weight of hair strands, excessive tension, faulty bonds, slipping, tangling at the bonds, adhesive residue, damage to your own hair, shortening during maintenance, or damage caused during removal.

7. The warranty does not cover the effects of services carried out by an independent salon or a third party, including technical errors, incorrect advice, incorrect temperature, products or application techniques.

8. The warranty does not cover the effects of colouring, toning, lightening, decolourisation, nanoplasty, keratin straightening, Botox, perming, chelation, chemical regeneration or other treatments that alter the hair’s structure.

9. The guarantee does not cover situations where the Product has been modified after a complaint has been lodged, in particular through cutting, colouring, toning, altering fixings or other actions that hinder assessment.

10. The warranty does not cover cases where it is not possible to determine the cause of the defect due to the Goods not being made available, a lack of salon documentation, the removal of batch markings or other obstacles to evidence.

11. The guarantee does not cover natural variations in shade, highlights, strand distribution, porosity, diameter, structure or differences between batches, provided that the Goods remain consistent with the description, sample and intended use.

12. The guarantee does not cover normal wear and tear resulting from the duration and intensity of use, the loss of individual hairs, changes in softness, gradual shortening and other natural consequences of use.

13. The warranty does not cover damage resulting from the use of the Goods contrary to the instructions, intended purpose or technical recommendations.

14. These warranty provisions apply in a supplementary and ancillary manner to any warranty granted for a specific Product, unless the warranty document states otherwise. In the event of any discrepancy, the provisions of the warranty granted for the Product in question shall prevail.

15. Voluntary after-sales services, reconditioning or maintenance are subject to a charge.

§ 18. Business operator with consumer rights

1. The provisions relating to Consumers shall apply to a Business Operator with consumer rights only to the extent permitted by mandatory provisions of law.

2. This protection covers only situations where the contract concluded is not of a professional nature for that person, as assessed on the basis of the business activity disclosed in the CEIDG, the type of Goods, the purpose of the purchase, the scale of the order and other objective circumstances indicating a lack of connection with that person’s typical business activity.

3. The Seller may assess the commercial nature of the contract on the basis of the scope of business disclosed in the CEIDG, the type of Goods, the purpose and scale of the purchase, and other objective circumstances.

4. Submitting a declaration that the contract is not of a professional nature may facilitate the assessment, but the Seller does not make the conclusion of the contract conditional solely upon the submission of such a declaration.

§ 19. B2B Provisions

1. This paragraph applies to an entrepreneur who is not entitled to the rights of a consumer or an entrepreneur with consumer rights.

2. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty for physical and legal defects vis-à-vis an Entrepreneur is excluded in its entirety. This exclusion does not apply in the event of fraudulent concealment of a defect.

3. The Business shall inspect the Goods and the consignment without undue delay in a manner customary for items of this kind and shall notify the Seller of any defect without undue delay, subject to defects that have been fraudulently concealed.

4. The Seller shall not accept returns or exchanges of Goods purchased by the Business in accordance with the contract without prior consent provided on a durable medium. Such consent may depend on the condition of the Goods and their packaging, any seals, the time limit, transport costs, loss of value and handling charges.

5. To the extent permitted by law, the Seller’s liability for damages towards the Business is limited to the actual loss and the net value of the Goods covered by the claim; lost profits, consequential damages, business interruption, loss of customers and third-party costs are excluded.

6. These limitations do not apply to damage caused intentionally, personal injury, liability for a dangerous product, or other cases where such a limitation is not permitted by law.

7. The Seller shall not be liable for non-performance or improper performance of the contract caused by force majeure, in particular events of an extraordinary, independent and unforeseeable nature which render the performance of the obligation impossible.

8. The Seller shall not be liable for delays in delivery caused by the carrier, courier or other third parties, unless the delay is attributable to the Seller’s fault.

9. Disputes with the Seller shall be governed by Polish law and shall be heard by the court having jurisdiction over the Seller’s registered office, unless a mandatory provision of law provides otherwise.

§ 20. Personal data and communication

1. Data Controller — The data controller for the Customer’s personal data and that of the persons representing the parties to the contract is Grzegorz Grzech, trading as GrzechHair Grzegorz Grzech, ul. Przebendowskich 49a, 81-526 Gdynia, NIP 5882354581, REGON 221244679. The Controller can be contacted at the registered office address. In order to correctly identify the data subject, the Controller may request the provision of data necessary to establish identity, in accordance with the GDPR.

2. Purposes and legal bases for processing — Personal data is processed to the extent necessary for the conclusion and performance of a contract, order fulfilment, payments, deliveries, complaints, returns, contact, identifying persons representing the parties, fulfilling tax and accounting obligations, ensuring security, and pursuing or defending claims (Article 6(1)(b), (c) and (f) of the GDPR). Data processing for marketing purposes is carried out on the basis of consent or the Controller’s legitimate interest.

3. Voluntary provision of data — The provision of data is voluntary but necessary for the conclusion and performance of a contract. Failure to provide data may prevent the fulfilment of an order or the handling of a complaint.

4. Recipients of the data — Data may be disclosed to entities supporting the Controller’s operations, such as payment processors, courier companies, IT service providers, maintenance technicians, law and tax firms, audit firms, consultancy firms, debt collection agencies and server providers. Data may also be transferred to public authorities where such an obligation arises under the law.

5. Transfer of data outside the EEA — Personal data is not transferred outside the European Economic Area, unless otherwise stated in this Privacy Policy and appropriate safeguards have been put in place in accordance with the GDPR.

6. Retention period — Data is retained for the period necessary to fulfil the contract, and subsequently for the limitation period applicable to claims arising under the law. Data processed for tax and accounting purposes is retained for the period specified by law (as a rule, 5 years from the end of the tax year). Data processed for marketing purposes is retained until an objection is raised or consent is withdrawn.

7. Data subjects’ rights — The data subject has the right to access their data, to have it rectified, to have it erased, to restrict its processing, to data portability, to object to processing, and the right to withdraw consent at any time. The data subject also has the right to lodge a complaint with the President of the Office for Personal Data Protection.

8. Automated decision-making — Data is not subject to automated decision-making or profiling within the meaning of Article 22 of the GDPR.

9. Communication — The Seller may send communications regarding orders, complaints, returns, payments or account management to the email address provided by the Customer, unless the law requires another form of communication. The Customer is responsible for ensuring that the data provided is up to date and accurate.

10. Identity verification — In the event of requests concerning personal data, the Controller may ask for information necessary to verify identity, where this is necessary to protect the data of the person to whom the request relates.

§ 21. Out-of-court dispute resolution

1. A consumer may make use of out-of-court dispute resolution procedures, in particular the assistance of a consumer ombudsman or a competent authorised body entered in the register of the President of the Office of Competition and Consumer Protection (UOKiK). Information is available at polubowne.uokik.gov.pl.

2. The Seller does not undertake in advance to participate in every out-of-court procedure. Upon receipt of a request, the Seller shall indicate whether it consents to participate, unless the obligation to participate arises from the law.

§ 22. Amendments to the Terms and Conditions and Final Provisions

1. The version of the Terms and Conditions accepted at the time of placing an order shall apply to sales contracts. Any amendment to the Terms and Conditions shall not alter the terms of existing contracts without a legal basis or the consent of the parties.

2. The Seller may amend the Terms and Conditions for valid reasons, in particular as a result of changes to the law, functionality, payments, deliveries, the Seller’s details, security or electronic services. Users of ongoing services shall be notified in good time.

3. In matters not covered herein, Polish law shall apply, in particular the Consumer Rights Act, the Civil Code and the Act on the Provision of Electronic Services.

4. Should any provision of these Terms and Conditions prove to be invalid, ineffective or contrary to law, this shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in force.

5. In place of any invalid or unenforceable provisions, the generally applicable provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act. This provision does not affect the rights of consumers or traders enjoying consumer rights arising from mandatory provisions of law.

6. Disputes between a Customer who is not a Consumer and the Seller shall be subject to the jurisdiction of the Polish courts and shall be heard by the court having local jurisdiction over the Seller’s registered office, unless mandatory provisions of law provide otherwise. This provision does not apply to Consumers or traders with consumer rights, for whom the competent court is determined by specific provisions.

7. These Terms and Conditions come into force on 24 July 2026 and apply to orders placed from that date.

APPENDIX NO. 1 – GOODS RETURN FORM

To facilitate the return process, the Customer may use the ‘Goods Return Form’. Use of the form is voluntary and does not constitute a condition for the effective withdrawal from the contract.

The form includes, in particular, fields for the invoice or receipt number, the date of issue of the document, the Customer’s details, contact details, the item and reason for the return, and the bank account number for any refund.

Download the Goods Return Form (PDF)

ANNEX NO. 2 – COMPLAINT FORM

To facilitate the submission of a complaint, the Customer may use the ‘Complaints Form’. Use of the form is voluntary and does not constitute a condition for the acceptance or consideration of a complaint if its content can be established by other means.

The form includes, in particular:

• the invoice or receipt number, date of issue, and the Customer’s details and contact information;
• a description of the subject and reason for the complaint;
• information on colouring, bleaching, toning and other chemical treatments;
• information on the use of a hairdryer, straighteners, curling tongs or other heat-styling appliances, the temperature used and heat-protectant products;
• information on the hair care products used, combing wet hair and protecting it whilst sleeping;
• information on how the hair was prepared for the extension treatment, the date of the first wash, the frequency of washing, and the application of masks or conditioners at the roots;
• information regarding the hair’s contact with sea or swimming pool water, as well as details of the person carrying out the extension fitting and their certification.

Download the complaints form (PDF)